AI Directories
In 2025, conversational commerce AI tools have evolved into Autonomous AI Sales Agents that don't just chat, but actively execute business tasks across multiple platforms.
1. Website & E-commerce Specialists
These tools are designed to live on your site, often with deep integrations into e-commerce platforms like Shopify.
Tidio: Features an AI agent named Lyro that uses Retrieval-Augmented Generation (RAG) to provide human-like answers based on your existing support content.
Rep AI: A leader for Shopify merchants, it proactively engages visitors based on browsing behavior and provides personalized product recommendations.
Zoovu: Specializes in "Guided Selling" through AI assistants that help customers configure complex products (e.g., medical equipment or electronics).
2. Social & Messaging Channel Automation
These tools allow you to sell where your customers spend time, such as WhatsApp, Instagram, and Facebook Messenger.
ManyChat: The standard for social commerce; it automates sales funnels through Instagram DMs and Facebook Messenger, handling everything from lead capture to automated coupons.
Chatfuel: Focuses heavily on social commerce, allowing brands to turn social followers into customers via real-time support on Instagram and WhatsApp.
WATI: Specifically optimized for the WhatsApp Business API, allowing teams to manage bulk broadcasts, order updates, and product inquiries in a unified inbox.
3. Advanced Multi-Channel AI Agents
These platforms go beyond simple bots to handle end-to-end commerce actions like processing payments or updating CRMs.
Chatbase: Creates AI agents that can take business actions, such as generating Stripe payment links or booking appointments directly in a chat flow.
Intercom (Fin): Uses sophisticated language models to resolve over 50% of support queries instantly across web, mobile, and social.
Yellow.ai: An enterprise-grade omnichannel platform supporting over 135 languages across 35+ channels, including voice assistants and web chat.
4. Specialized Niche Tools
BetterCommerce B2BConnect: Purpose-built for B2B workflows, handling complex tasks like reorders, quote approvals, and buyer-specific pricing checks.
TxtCart: An SMS-focused tool that uses human-assisted AI to recover abandoned carts via two-way text conversations.
